Web Site Design - Aberdeen Scotland
solar lighting
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1. TERMS & CONDITIONS:
(A) TERMS
The term 'T.&C.' shall refer entirely to the following Terms & Conditions of business. Your use of this web site indicates that you accept these T.&C. and any other operating rules or policies that may be promulgated by Solar Illuminations from time to time as published. "This site" refers to the site having the URL www.solarilluminations.co.uk. By accessing, browsing, and or using this site, you acknowledge that you have read, understood, and agree to be bound by this T.&C.. If you do not agree to these T.&C., do not use or shop at this site.
Solar Illuminations ™ may, at any time, revise these T.&C. by updating this posting. By using this site, you agree to be bound by any such revisions and therefore you should periodically visit this page of the site to examine the then current T.&C. to which you are bound. Certain provisions of this T.&C. may be superseded by expressly designated legal notices or terms located on particular pages at this site. In consideration for the use of this site, you agree to (1) provide complete and accurate information about yourself when so prompted by this site and (2) maintain and update this information as necessary to keep it current, complete and accurate. Any use of your personal information is set forth in our Privacy Policy.
(B) SITE CONTENT
Unless otherwise noted, all materials, including, but not limited to, photographs, caricatures, illustrations, designs, icons, articles, text, audio clips, and video clips (collectively, the "Content") on this site are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by Solar Illuminations ™. The site as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by Solar Illuminations ™ or its suppliers. The Content and software on this site may be used only for conducting business between you and Solar Illuminations ™ on this site. Any other use, including the reproduction, modification, creating derivative works, distribution, transmission, display, or performance, of the content on this site is strictly prohibited. Solar Illuminations ™ and other graphics, logos, service marks, and trade names used on this site by Solar Illuminations ™ are the trademarks of Solar Illuminations ™ or its suppliers and may not be used without permission in connection with any third-party products or services or in any manner not permitted in Solar Illuminations ™ trademark use policy, which may be promulgated from time to time. All other trademarks, service marks, and trade names (including third party product names) used on this site are the property of their respective owners.
(C) USER SUBMISSIONS
Solar Illuminations ™ reserves the right to edit and post the questions or comments you submit to Solar Illuminations ™ along with their answers without revealing your full name, e-mail address, or phone number. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law. All communications, comments, feedback, suggestions, ideas, and other submissions submitted to Solar Illuminations ™ (collectively, "Submissions") shall be and remain Solar Illuminations ™ property with all worldwide rights, titles and interests in all copyrights and other intellectual property in the submission assigned Solar Illuminations ™.
(D) INFORMATION, SUGGESTIONS, ADVICE
Users who seek, consume, or otherwise use advice from experts, articles or other text, communications with Solar Illuminations ™ employees, or communications with other users do so of their own volition and at their own risk. Solar Illuminations ™ will have no obligations with respect to the information, suggestions or advice offered by any party. Installation and/or removal and/or use of any product sold by Solar Illuminations is at the risk of the installer and/or customer and/or user.
(E) DOING BUSINESS WITH SOLAR ILLUMINATIONS ™ AND OTHERS AT THIS SITE
Except where otherwise indicated. if this site offers you the opportunity to purchase goods or services, you are doing business with Solar Illuminations ™ which is an American business situated in, and operating from the USA. Thereby viewing, using or shopping at this web site, the user consents to the exclusive jurisdiction and venue of any State or Federal court in Lee County, Florida, USA and to the exclusive laws of Florida, USA. The user, or customer hereby agrees that the transaction shall be governed by and construed in accordance with the laws of the State of Florida, without regard to the laws regarding conflicts of law. In the unlikely event of any litigation regarding our Terms & Conditions, Policies, any product or any transaction (between the customer and Solar Illuminations ™ ), shall be bought in the State or Federal courts located in Lee County, Florida, USA and the customer hereby agrees and submits to such jurisdiction and venue as proper.
(F) LINKS TO OTHER WEB SITES
Links on this site to other web sites operated by third parties are provided solely as a convenience to you. If you use these links, you will leave this site. Solar Illuminations ™ has not reviewed the third party sites and is not responsible for any of those sites or their content. Thus, Solar Illuminations ™ does not endorse or make any representations about them, or any information, software, products, or other materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so entirely at your own risk.
(G) USER COMMUNICATIONS
Solar Illuminations ™ may, but is not obligated to, monitor or review any areas on this site where users transmit or post communications to or through this site or communicate with other users of this site (including but not limited to chat rooms, bulletin boards, user forums) and the content of any such communications. Solar Illuminations ™, however, will have no liability related to the content of any such communications, whether or not arising under the laws of copyright, patent, trade secret, defamation, privacy, obscenity, or otherwise. You are solely responsible for all Content that you post, email or otherwise transmit via this site. Solar Illuminations ™ does not control the Content posted, emailed or otherwise transmitted via this site and, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using this site, you may be exposed to Content that is offensive, indecent or other violation of individuals' or proprietary rights. Under no circumstances will Solar Illuminations ™ be liable for any Content posted, emailed or otherwise transmitted via this site. Solar Illuminations ™ may, at its sole discretion, take any action as Solar Illuminations ™ in its sole discretion deems necessary if Solar Illuminations ™ believes it may create liability for Solar Illuminations ™, its suppliers, or its partners, including, but not limited to removing any user Content, immediate termination of service, if a user's conduct fails to confirm with the letter or spirit of these terms and conditions.
(H) INDEMNITY
You agree to indemnify and hold Solar Illuminations ™, and its subsidiaries, affiliates, officers, employees and agents harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of your use of this site, any Submission you post, email or transmit to or through this site, your violation of the T.&C., or your violation of any third party rights.
(J) DISCLAIMER OF WARRANTIES
THIS SITE IS PROVIDED BY SOLAR ILLUMINATIONS ™ ON AN "AS IS" BASIS. SOLAR ILLUMINATIONS ™ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE, ITS CONTENTS, OR ANY INFORMATION MADE AVAILABLE ON THIS SITE. EXCEPT AS EXPRESSLY STATED OTHERWISE, SOLAR ILLUMINATIONS ™ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO MATERIALS, PRODUCTS OR SERVICES OFFERED ON THIS SITE. SOLAR ILLUMINATIONS ™ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO ALL OF THE FOREGOING. FURTHERMORE, SOLAR ILLUMINATIONS DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION AT THIS SITE. SOLAR ILLUMINATIONS ™ MAY MAKE CHANGES TO THE INFORMATION AT THIS SITE, INCLUDING TO THE PRODUCTS AND PRICES DESCRIBED AT THIS SITE, AT ANY TIME WITHOUT PRIOR NOTICE TO USERS OF THIS SITE. INFORMATION AT THIS SITE THAT IS PERIODICALLY UPDATED MAY NOT BE CURRENT AT THE MOMENT YOU VISIT THIS SITE AND MAY CONTAIN ERRORS. SOLAR ILLUMINATIONS ™ DOES NOT WARRANT THAT ANY USE OF THIS SITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
(K) LIMITATION OF LIABILITY
IN NO EVENT WILL SOLAR ILLUMINATIONS ™, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH SITES, OR THE MATERIALS, PRODUCTS OR SERVICES OFFERED ON THIS SITE OR SITES LINKED TO THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SOLAR ILLUMINATIONS ™ OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DECISION MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON INFORMATION PROVIDED THROUGH THIS SITE. THE AGGREGATE LIABILITY OF SOLAR ILLUMINATIONS ™, OR ANY OF ITS SUPPLIERS OR OTHER THIRD PARTY VENDORS, ARISING FROM OR RELATING TO THIS AGREEMENT (REGARDLESS OF THE FORM OF ACTION OR CLAIM, E.G. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, MALPRACTICE, FRAUD OR ANY OTHER LEGAL THEORY) IS LIMITED TO THE PURCHASE PRICE OF ANY PRODUCTS YOU PURCHASED IN THE RELEVANT TRANSACTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
(L) TERMINATION
Solar Illuminations ™ reserves the right to restrict access to this site to any user, and may at any time in its sole discretion with or without notice and with or without cause immediately deny access to this site by any person, including persons who previously had access.
(M) DISCLAIMER
Every effort is made to ensure that the information given, at this site, is accurate, but no legal responsibility is accepted for any errors and omissions, including, but not limited to, typing errors. Any sizes, dimensions, operating hours and light output levels given, at this site, are approximate. A product, given a typical 'application' or 'use', at this site, may be as an example only. Manufacturers regularly update their products and make minor modifications, therefore specifications may change, without notice. All product codes and product names shown, are the product codes and product names that Solar Illuminations ™ uses to identify and/or advertise a product and do not necessarily represent a product code or product name that the manufacturer of the product may use or label as. Solar Illuminations ™ does not typically, use manufacturer's codes or manufacturer's product names.
(N) GENERAL
These T.&C. shall be governed by and construed in accordance with the laws of the state of Florida as it is applied to contracts entered into by placing an order with Solar Illuminations ™ regardless of your residing country. If any provision(s) of these T.&C. are found to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Solar Illuminations ™ failure to exercise or enforce any right or provision of these T.&C. shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Solar Illuminations ™ in writing. You and Solar Illuminations ™ agree that any cause of action arising out of or related to these T.&C. or this site must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. The section titles in these T.&C. are solely used for the convenience of the parties and have no legal or contractual significance. For the purpose of internet law jurisdiction, outside of the State of Florida, USA, Solar Illuminations ™ does not: conduct 'paid' advertising through non-internet media; have any sales representatives or agents; specifically market any of its products to any sole country or state; utilize the services of any manufacturer or supplier; use any computer server other than the service provided by A.A.A. in Colorado. Solar Illuminations ™ does not have any physical business address in the United Kingdom, Republic of Ireland or in the EU. The Sale of Goods Act 1979 (as amended), Consumer Protection (Distance Selling) Regulations 2000, Consumer Protection Act 1987 and any other similar UK Regulations or Acts are therefore not applicable. Solar Illuminations ™ is a USA based business (operating under US law, not UK law) and has the legal right and freedom to advertise on any internet web site, anywhere in the world (where laws permit), including a '.co.uk' site and by doing so, in no way does this imply that Solar Illuminations ™ is a UK based business or have any office, warehouse or facility of any kind, in the UK.
2. MAKING A PURCHASE:
(A) GENERAL
Making a purchase could not be easier. Just browse our Catalogue, and click on any PRODUCTS that you wish to buy and put them into the Shopping Basket. After you have finished your selection, click on 'ORDER' or 'CHECKOUT NOW' and you will be asked for a few necessary details to complete the order. Please be sure to read the PRODUCT descriptions carefully as we may place a stock notice that informs customers of limited stock or out-of-stock information. We accept most major credit cards and debits cards. We also accept Paypal. All transactions are processed via Paypal although you do not need to have a Paypal account. If you are shopping from outside the United Kingdom or Republic of Ireland you will need to visit www.solarilluminations.com to make your purchase. Larger orders may be paid by telegraphic wire transfer at your bank. Please call or email for more information on this procedure.
(B) ORDERING ON-LINE
We strive to make it as easy as possible for you to order online. When shopping, simply add items to your Shopping Basket from any product page, select appropriate quantities and then check-out. During the shopping process you may press the CHECKOUT button at the top of the page to view the items in the shopping basket and make any adjustments right up until the checkout pages. The following provides detailed instructions on how to order on-line. To begin your shopping experience, click 'PRODUCTS' in the navigation bar at the top of the screen or the PRODUCT categories on the home page. From this main PRODUCT directory, you can browse through any category you choose by clicking on the category name. To learn about a specific PRODUCT in detail, simply click on the PRODUCT. You can also search for a particular PRODUCT by name or category using our search function. If you need more information or technical details about any of our PRODUCTS simply click on the green 'MORE INFO' buttons to get a pop-up window which often shows additional pictures. The PRODUCT description page contains all the information you need to order an item. To add a PRODUCT to your order, select the 'ADD TO BASKET' button . The selected item will appear with the option to select the quantity, confirm, cancel or checkout now. If you wish to continue shopping then select the appropriate quantity then click 'CONFIRM' and you will automatically be taken back to the original PRODUCT catalogue page. If you wish to cancel your selection then click 'CANCEL' and you will automatically be taken back to the original PRODUCT catalogue page. At any point thereafter, you may click on 'CHECKOUT' at the top of the page to view the shopping cart and make any adjustments. However, if you have completed your shopping then click 'CHECKOUT NOW' and a summary page will then show all the PRODUCTS you intend to purchase and the prices. You are then automatically taken to the checkout page which will show all your selected PRODUCTS, the prices and the sub-total. You will need to select the postage service you require and you may see one or more options of postal services available. Our terms and conditions are also shown lower on this page. Once complete, click 'NEXT' and you will be required to enter the credit card holder's name and address which will act as the delivery address too. There are a few selections to make including the postage service required before clicking 'NEXT'. Finally, you have a choice of payment methods. You can pay by Visa, Mastercard or Delta card and enter your card details at our web site on a special secure screen. If you wish to pay by any other method including PayPal then you will need to make your selection and click the 'NEXT' button. If you have requested to pay by PayPal then the next screen will prompt you to the PayPal site, which will appear. If you already have a Paypal account you can choose to log in or just select to pay by credit or debit card. If you do not have a Paypal account then you can still select to pay by credit or debit card. The page will then show your details pre-inserted. Simply add your credit card number and expiry date and click 'SUBMIT'. You will get confirmation of the authorized transaction and the option of printing a receipt. Once complete you are automatically returned to our web site. Usually you will receive an email confirmation from us about your order. At all times, please make sure all the information you are entering is correct and without typing errors/spelling mistakes.
(C) BANK TRANSFER PAYMENT
There is an option to make a payment using the BACS or CHAPS bank transfer service (direct bank payment from your account to our account). If your order is of a high value or this payment method is preferred, then proceed by placing your order and selecting 'Bank Transfer' as the payment option. Complete the order and once the order has been received by us, we will forward all our necessary bank details to enable you to administer this payment. Once payment has been initiated, please allow appropriate time for our bank to receive your payment (typically 1-5 working days). Order processing can only commence once payment in full has been received and confirmed with our bank. An alternative to payment by credit or debit card or bank transfer, is to be invoiced. However this is a pre-approved option available only at the discretion of Solar Illuminations. It is only granted to well known businesses, large companies, schools, colleges, local authorities and such like. Payment is required strictly within 14 or 30 days from date of invoice, as indicated on the invoice.
(D) ORDERING OFF-LINE
The price for a PRODUCT may differ if ordered off-line including telephone orders because all on-line (internet) orders get discounted pricing (as advertised). This is because ordering on-line via our web site is economical due to being fully automated. Off-line ordering requires additional administration in the preparation of an invoice and the manual processing of the payment. The off-line price is displayed at the web site within the PRODUCT description. Ordering on-line however, allows the benefit of receiving the discounted internet prices. When placing a telephone order and paying for a PRODUCT by credit card we may require your signature. This request is usually performed by faxing a copy of your order which will needed to be agreed and signed for, then faxed back to us.
3. POSTAGE:
Postage costs are based on weight of the order, the delivery address and postal service selected at time of checkout. We usually post out orders via UPS, Royal Mail, USPS or ParcelForce or any combination of these. Orders sent to Ireland may be delivered by ANPost, UPS or an alternative courier. We process most orders within 5 working days but most are processed in just 1-2 days. Your order should arrive within 2-14 working days once it has been processed and dispatched, provided it is a product that is in stock. We may offer more than one delivery service option during check-out and therefore they may be the choice of 'Standard', 'Priority' or 'Express' parcel post services. For urgent orders we recommend UPS or USPS 'Express' service. We reserve the right to select an alternative postal service should the parcel not meet the criteria for the service selected. Your order will be dispatched from our British owned warehouse in Florida, USA, as an export shipment, depending upon product availability. We will not be held responsible in any way for any unforeseen delays in the postage process such as adverse weather, postal strikes or customs delays. For more information, see our 'Postage / Delivery Information' section. Delivery to BFPO, remote and offshore locations may attract additional costs. We do not delivery to P.O. boxes. Where postage costs allow, insurance is purchased to cover against loss or damage. In the unlikely event of a postal damage claim or a shortage, this must be reported to us with 24 hours from time of delivery. After this time, we are unable to process any claims for damage caused in transit or product shortages. Once we have proof of delivery, from the courier, to the correct address (as supplied by the customer) the parcel(s) is deemed as being sucessfully delivered and a 'non-delivery' claim will be rejected. Our usual 'Working Days' are Monday to Thursday and exclude all UK & US public holidays. Throughout the months of November and December we are exceptionally busy and any order required in time for Christmas should be made well in advance as we are not responsible for any delays during the busy festive postal season. If you have a query regarding this please email for further assistance. We are not responsible for any customs fees, duties or VAT, if applicable, at time of import (see our 'Tax Charges' section). We reserve the right to apply a 10% cancellation fee to any order that is cancelled prior to dispatch. Cancellation of an order after dispatch is not permitted. We will not be responsible for inbound or outbound postage costs, upon cancellation, after an order has been dispatched, or delivery refusal.
4. POSTAGE / DELIVERY INFORMATION:
We usually process most orders within 5 working days. Many orders are however, processed in 1-2 working days. Your order should arrive within 2-10 working days after processing and dispatch, provided it is an item that is in stock. Many orders arrive within just 2-7 working days once they have been dispatched, depending upon the postal service selected during check-out. Your order, depending upon product availability, will be sent out from our British owned warehouses located at our Head Office in Florida, USA, as an export shipment. We will not be held responsible in any way for any unforeseen delays in the delivery process such as adverse weather, seasonal demand, postal strikes or customs delays. For more information, see our 'Postage' section. In the unlikely event of a postal damage claim or a shortage, this must be reported to us with 24 hours from time of delivery. After this time, we are unable to process any claims for damage caused in transit or product shortages. Once we have proof of delivery, from the courier, to the correct address (as supplied by the customer) the parcel(s) is deemed as being successfully delivered and a 'non-delivery' claim will be rejected. Delivery to BFPO, remote and offshore locations may take longer. We do not deliver to P.O. boxes. If an order is attempted to be delivered but refused by the customer for any reason, or unable to be delivered to the customer for any reason, the customer remains responsible for that order and if it is returned to sender, then all costs associated with the return will be at the customer's expense and a minimum 50% restocking fee will apply in all circumstances to cover the 'actual' delivery costs occured by Solar Illuminations™. The 'actual' delivery or 'real' postage costs are usually far higher than the delivery cost charge to the customer initially. Our usual 'Working Days' are Monday to Thursday and exclude all UK & US public holidays. Throughout the months of November and December we are exceptionally busy and any order required in time for Christmas should be made well in advance as severe postal delays during the month of December may result in your order being delayed in transit which is beyond our control.
5. BACK ORDERS:
It is unusual if we do not have the product you require in stock. We hold large volumes of products at our warehouses, but sometimes we do sell out of some of the most popular lines. We usually insert an 'Out-of-Stock' notice within the product description at the web site or we insert a notice to advise of a delay. We reserve the right to apply a 10% cancellation fee to any order that is cancelled prior to dispatch. Cancellation of an order after dispatch is not permitted. We will not be responsible for inbound or outbound postage costs, upon cancellation, after an order has been dispatched.
6. TAX/VAT/DUTY CHARGES:
All purchases that are dispatched from our British owned warehouse in Florida, USA may be subject to VAT and/or duties at the current rates. Such costs are excluded from our prices shown and may be payable at time of import by the customer. Currently the value of duty payable can be between 5 & 9%. VAT is currently 17.5%. However, the majority of our customers find that these charges are not often applied especially when the product value is below the thresholds where such charges would apply. A nominal courier/delivery company administration fee may also apply where duties/taxes are applicable. It shall therefore be deemed that all product prices exclude VAT.
7. CREDIT CARD SECURITY:
Solar Illuminations allows credit card payments to be made directly at our web site or via PayPal. Once you have made your selections at our web site and have entered your name and address details you will be sent to a special 'secure' payment page where you can pay by Visa, Mastercard or Delta card, or alternatively select to pay by PayPal where you can go to PayPal's secure site to make your payment. You will see a small gold padlock in the lower right corner of your browser to confirm that you are in a secure area. The payments page at our web site and that of PayPal is secure. Here, credit card information uses Secure Socket Layer (SSL) encryption. They encrypt your personal information, such as your credit card number, when transmitting over the Internet using SSL. SSL renders information unreadable should anyone try to intercept it. We use the payment gateway services of PayPal to deal with the payment processing in the most secure manner. We are confident that the service they provide ensures the ultimate security. This is a highly reputable and established provider of services and when you are transfered to their web site for entering your credit card details you can be assured that the highest levels of security are in place. You do not need to have a PayPal account in order to use the PayPal service as you are provided with the option of paying using your credit or debit card. See our Security and Privacy Policies for more information. As your credit card details are never supplied to us by PayPal. Solar Illuminations does not share, sell or trade e-mail address information with other companies. Our policy is to protect this information and use it for communication purposes only. We are committed to ensuring our customers' privacy. See our Security and Privacy Information.
8. WARRANTIES / GUARANTEES:
(A) All of our products come with a 90 day warranty from date of purchase. Should your PRODUCT fail within this 90 day period then we may replace, repair or exchange at our discretion, in accordance with our Returns Policy. Note: Halogen light bulbs are excluded from any guarantees or warranties (whether supplied with a PRODUCT or separately). The warranty does not cover weathering, corrosion, liquid residue or surface scratches as this is considered normal wear. The warranty also does not cover accidental or deliberate damage or cover any product that has been altered or damaged due to: normal wear; abuse; improper maintenance; liquid ingression; improper use; disassembly of parts and/or attempted repair, modification or alteration by anyone other than an authorized employee of Solar Illuminations.
(B) Solar Illuminations is not responsible for the postage and insurance costs associated with the return of any PRODUCT (regardless of reason). Such costs will be the responsibility of the customer. If a PRODUCT is returned (reported as faulty) and subsequently (after inspection and testing) have no fault found, the postage costs for the return of the PRODUCT back to the customer will be the responsibility of the customer and in addition a £15.00 inspection, processing & handling fee will apply.
(C) Solar Illuminations may, at its sole discretion, offer to dispatch to the customer, only the individual and necessary parts required to remedy a problem or fix any fault. The parts will be supplied, via regular mail, to the customer, to attach or install at the customer's own risk. This would usually apply to minor problems or faults that can be quickly and easily resolved in this manner, saving the customer the time and the expense of returning a product for repair.
(D) We carefully select products of the highest quality so problems are rare. We try to test and inspect many of our PRODUCTS, before there are dispatched, so this process virtually eliminates those annoying 'dead-on-arrival' situations. We recommend that a PRODUCT is not 'used' or 'installed' if there are any doubts as to it not meeting your requirements. PRODUCTS that have been 'used' or 'installed' are not fit for resale and therefore not refundable. See our Returns Policy and returns procedures for more information.
(E) Solar Illuminations will not be responsible for any misuse, modification, neglect or failure to install and/or use a PRODUCT in such a way that it is not recommended and/or differs from the manufacturers instructions and/or user manual resulting in poor performance or ultimate failure of the PRODUCT. We do not warranty the suitability of any PRODUCT for any particular purpose or application. Therefore it is the responsibility of the customer to the specifications and suitability prior to placing an order.
(F) All solar lights operate using battery power. Rechargeable batteries, especially the Ni-Cad types that are found in most solar lights, are prone to their terminals collecting deposits and possibly corrosion. The batteries must be periodically inspected and maintained. Clean the ends of the batteries and the battery compartment terminals to remove any deposits or corrosion. These deposits can stop a battery from being recharged and therefore stop a solar light from illuminating. These problems are not related to and have nothing to do with a battery actually leaking.
(G) During rainy, cloudy and winter months the rechargeable batteries may not get fully charged and the light may appear dimmer and/or may not illuminate for very long. The same may apply if the PRODUCT is placed in a shady or part shaded location. This is normal and does not constitute a fault in the PRODUCT. Positioning the PRODUCT close to other nearby lighting sources (e.g. street lights, porch lights, outdoor & house lighting etc) may affect the photocell (light sensor) and prevent the light from operating properly or from illuminating at all. This also is normal and does not constitute a fault in the PRODUCT. Simply relocate the PRODUCT to another location or mask some of the photocell.
(H) See our 'Returns Policy & Instructions', if applicable.
9. CONTACT US:
If you need to contact us you may email us at sales@solarilluminations.co.uk or simply click up above on the 'EMAIL' button. Our London telephone number is 020 8144 0847. Manchester telephone number is 0161 408 0845. Our Edinburgh telephone number is 0131 208 0845. Our Cardiff telephone number is 029 2125 0845. Our Belfast telephone number is 028 9581 0846. Our London fax number is: 020 7806 8372. We are open Monday - Thursday 12pm to 9pm UK Time. We are closed Friday, Saturday & Sunday and on all UK public holidays. All UK calls are diverted to our Head Office, at our expense. Our Head Office address is: 14965 Technology Court, Units 3-6, Fort Myers, Florida, 33912, USA. Telephone (USA): 001-239-461-5522 (Monday-Thursday 10am-4pm USA Eastern Time). Our USA fax number is: 001-239-337-7887.
10. PRIVACY POLICY:
(A) GENERAL
When you place an order with Solar Illuminations or access your registration information, we offer the use of a secure server. Taking advantage of Secure Sockets Layer (SSL) technology, Solar Illuminations ensures the security of your online transaction. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet. SSL technology encrypts files allowing only Solar Illuminations to decode your information. Both Netscape and Internet Explorer indicate when you are connected to a secure server. Netscape uses an unbroken key, while Internet Explorer shows a closed lock indicating your session is secure. You will see that your transaction is secure when your are transferred to our payment screen or our payment gateway provider called PayPal. Their site offers the highest levels of security so you can rest assured when entering credit card details that the information you provide is safe and secure.
(B) SECURE SHOPPING
At Solar Illuminations, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Solar Illuminations is able to decode your information.
To be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is secure.
(C) YOUR PRIVACY
Your personal information is confidential. We do not rent, sell or exchange e-mail addresses. When you place an order with Solar Illuminations we collect your name, address, telephone number, credit card information and your e-mail address. We use this information to fulfill your order and to communicate with you about your order.
If elements of our privacy policy change, we will post the policy changes to our web site. If you are concerned about how your information is used, you should check back at our Web site periodically.
(D) COOKIES
Our current technology platform may require that your browser be set to accept cookies. Cookies are bits of electronic information that a website can transfer to your computer's hard drive in order to make online shopping easier and quicker. We do not store personal information such as your name or phone number in your cookie. The use of cookies is standard on the Internet and many websites use them.
11. RETURNS POLICY:
(A) ALL OUR PRODUCTS CARRY A 90 DAY WARRANTY FROM DATE OF PURCHASE (EXCLUDING HALOGEN LIGHT BULBS). SHOULD A PRODUCT DEVELOP A FAULT WITHIN THIS PERIOD, IT WILL BE REPAIRED OR REPLACED IN ACCORDANCE WITH OUR TERMS & CONDITIONS. THE WARRANTY DOES NOT COVER WEATHERING, CORROSION, LIQUID RESIDUE OR SURFACE SCRATCHES AS THIS IS CONSIDERED NORMAL WEAR & TEAR. THE WARRANTY ALSO DOES NOT COVER ANY PRODUCT THAT HAS BEEN ACCIDENTALLY OR DELIBERATELY DAMAGED OR COVER ANY PRODUCT THAT HAS BEEN ALTERED OR DAMAGED DUE TO: NORMAL WEAR; ABUSE; IMPROPER MAINTENANCE; LIQUID INGRESSION; IMPROPER USE; DISASSEMBLY OF PARTS AND/OR ATTEMPTED REPAIR, MODIFICATION OR ALTERATION BY ANYONE OTHER THAN AN AUTHORIZED EMPLOYEE OF SOLAR ILLUMINATIONS.
A 90 DAY WARRANTY IS FOR COVERAGE AGAINST MANUFACTURING DEFECTS OR MALFUNCTION AND SHALL NOT BE DEEMED AS A '90 DAY HOME APPROVAL' FACILITY TO TRIAL OUR PRODUCTS. WE DO NOT OFFER 'HOME APPROVALS', 'SAMPLES' OR 'TRIALS'. WE ARE NOT RESPONSIBLE IN ANY WAY, FINANCIALLY OR OTHERWISE FOR THE INSTALLATION AND/OR RE-INSTALLATION (BY THE CUSTOMER OR ANY THIRD PARTY) OF ANY PRODUCT PURCHASED FROM US, REGARDLESS OF REASON.
WITHIN 14 DAYS FROM DATE OF INVOICE, A PRODUCT MAY BE RETURNED FOR EXCHANGE PROVIDED THAT IT REMAINS AS NEW, UNUSED, COMPLETE WITH ALL PARTS, INSTRUCTIONS AND UNDAMAGED PACKAGING, BASICALLY EXACTLY AS ORIGINALLY SUPPLIED, SO THAT IT IS FIT FOR RE-SALE. IF NOT, WE ARE UNABLE TO ACCEPT THE RETURN. RETURNED PRODUCTS FOR REFUND ARE SUBJECT TO A 25% RE-STOCKING FEE. WE DO NOT ACCEPT BACK PRODUCTS THAT HAVE BEEN SENT ONLY IN THEIR OWN INDIVIDUAL GIFT BOX OR CARTON WITHOUT AN OUTER BOX. WE DO NOT REFUND OR EXCHANGE 'USED' OR 'INSTALLED' PRODUCTS. ALL RETURNS MUST BE PRE-AUTHORISED WITH AN 'RMA NUMBER' AND THE RETURN MUST BE RECEIVED WITHIN 14 DAYS OF BEING AUTHORISED, BACK AT OUR HEAD OFFICE ADDRESS, AS PRINTED ON YOUR PACKING LIST AND IN THE 'CONTACT US' SECTION (AS SHOWN BELOW). IN ADDITION, RETURNS THAT ARE REQUESTED TO BE REFUNDED, AND ARE FOUND TO BE ACCEPTABLE, A DEDUCTION MAY BE MADE FOR THE ORIGINAL OUTBOUND SHIPPING COST IF THE ACTUAL OUTBOUND SHIPPING COST WAS HIGHER THAN THE AMOUNT PAID BY THE CUSTOMER AT TIME OF PURCHASE. PLEASE CALL OR EMAIL US TO REQUEST AN RMA NUMBER. WE DO NOT ACCEPT ANY PARCELS AT OUR WAREHOUSE UNLESS A VALID RMA NUMBER IS DISPLAYED. SOLAR ILLUMINATIONS IS NOT RESPONSIBLE FOR ANY INSTALLATION/UN-INSTALLATION COSTS, POSTAGE COSTS, INSURANCE COSTS, VAT OR DUTIES ASSOCIATED WITH THE RETURN OF ANY PRODUCT REGARDLESS OF THE REASON FOR THE RETURN. WE DO NOT COLLECT OR ARRANGE COLLECTION OF ANY PRODUCT REQUIRING RETURN, FOR ANY REASON. RETURNS MUST BE MARKED 'RETURNED MERCHANDISE FOR REPAIR, REPLACEMENT OR REFUND' AND BE MARKED £0 VALUE FOR CUSTOMS PURPOSES. IF A RETURN IS RECEIVED THAT IS NOT COMPLIANT TO THE AFORESAID AND REQUIRES CUSTOMS OR DUTY PAYABLE, IT WILL BE REFUSED AND RETURNED TO SENDER AT SENDER'S EXPENSE & RISK. IF A PRODUCT IS SHIPPED BACK TO US (REPORTED AS FAULTY) BUT SUBSEQUENTLY (UPON INSPECTION) FOUND TO BE IN PERFECT WORKING CONDITION OR THE REPORTED FAULT CANNOT BE DUPLICATED, THEN THE CUSTOMER WILL BE RESPONSIBLE FOR THE POSTAGE & PACKING COSTS ASSOCIATED WITH ITS RETURN BACK FROM US, ALONG WITH A MINIMUM £25.00 INSPECTION, TESTING & PROCESSING FEE.
(B) WE RECOMMEND THAT YOU CAREFULLY READ AND UNDERSTAND THE PRODUCT DESCRIPTIONS AND TECHNICAL SPECIFICATIONS SO THAT YOU ARE FULLY AWARE OF THE ABILITIES AND/OR LIMITATIONS OF THE PRODUCT OF INTEREST, PRIOR TO PURCHASE. PLEASE TAKE GREAT CARE WHEN YOU RECEIVE YOUR ORDER BECAUSE IF YOU HAVE ANY DOUBTS AS TO THE PRODUCT NOT MEETING YOUR REQUIREMENTS YOU SHOULD NOT PROCEED WITH USING IT OR INSTALLING IT. WE DO NOT ACCEPT PRODUCTS BACK FOR REFUND THAT HAVE BEEN USED AND/OR INSTALLED. KEEP ALL PARTS AND ALL PACKAGING IN PERFECT CONDITION TO ASSIST WITH A RETURN AUTHORISATION. WE RECOMMEND THAT APPROPRIATE INSURANCE IS OBTAINED FOR THE RETURN OF ANY PRODUCT AS WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE DURING THE RETURN DELIVERY.
(C) WE PRIDE OURSELVES BY OFFERING A HUGE COLLECTION OF SOLAR LIGHTS AT THE LOWEST POSSIBLE PRICES. ALL THE LIGHTS WE SELL ARE BRAND NEW AND WE OFFER A FAIR AND HONEST RELIABLE SERVICE. THE REASON WHY WE DO NOT ACCEPT BACK 'USED' OR 'INSTALLED' WORKING PRODUCTS, FOR REFUND, IS BECAUSE THEY HAVE NO RESALE VALUE AND CANNOT BE RESOLD. ACCEPTING BACK SUCH PRODUCTS, FOR REFUND, WOULD SIMPLY MEAN THOSE LOSSES ARE PASSED BACK ONTO THE NEXT CUSTOMER WITH HIGHER PRODUCT PRICES. WE FEEL THAT WOULD BE UNFAIR TO THE MAJORITY OF OUR CUSTOMERS WHO ARE HAPPY WITH THEIR PURCHASE AND HAVE NO INTENTION OF ABUSING A RETURNS PROCESS FOR THEIR OWN PERSONAL BENEFIT.
OUR RETURNS POLICY (AS SHOWN ABOVE), AND OUR GENERAL TERMS, CONDITIONS & POLICIES ARE CAN BE VIEWED AT OUR WEB SITE, AT ANY TIME, BY CLICKING THE INFO BUTTON AT THE TOP OF THE PAGE. IT IS ALSO DISPLAYED ON EVERY PAGE DURING THE CHECK-OUT PROCESS WHEN A CUSTOMER ORDERS AT OUR WEB SITE SO THAT ALL CUSTOMERS ARE FULLY AWARE OF OUR TERMS, CONDITIONS & POLICIES. TO CONFIRM THIS, ALL CUSTOMERS MUST ENTER THEIR INITIALS, AT THE TIME OF PLACING THEIR ORDER, TO CONFIRM AND AGREE TO OUR TERMS, CONDITIONS & POLICIES. WRITTEN ACCEPTANCE IS ALSO CONFIRMED, BY BEING SHOWN ON THE PACKING NOTE AND/OR INVOICE WHICH ACCOMPANIES THE ORDER.
12. FOOTNOTE APPLIED TO INVOICE: 'USED' OR 'INSTALLED' PRODUCTS ARE NOT REFUNDABLE. Go to: www.solarilluminations.co.uk/acatalog/info.html to view our Terms, Conditions, Guarantees & Policies including our Returns Policy. Postal damage claims/shortages must be reported within 24 hours.
Copyright © - SOLAR ILLUMINATIONS 2003-2008









 
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